CAMINO REAL POLANCO MEXICO, Mexico City – Your ideal downtown stay
Hotel Overview
Camino Real Polanco Mexico - Four Diamond Award hotel near Chapultepec Castle
Located in Anzures, a refined residential neighborhood, Camino Real Polanco Mexico is 1 km from the Anthropology Museum and Chapultepec Castle. The property spans over 33,000 square meters of gardens, fountains, and patios, with a terrace offering views of Chapultepec Castle. It features 10 on-site restaurants, including Morimoto Beefbar, China Grill, and Bistro Maria Bonita, serving international cuisine. Facilities include an outdoor pool, fitness studio, and a business center accommodating 8-16 persons. The hotel holds a Four Diamond Award and is recognized as a Museum-Hotel for its art collection, including works by Rufino Tamayo. Safety features include carbon monoxide detectors, fire extinguishers, and a security system.
Additional perks of the hotel
Complimentary domestic cocktails and hors d'oeuvres during the Royal Hour (7:00-8:00 PM)
Executive Lounge access with continental breakfast (6:00-10:30 AM weekdays, 7:00-11:00 AM weekends)
Butler services, including luggage unpacking, shoe-shine, and wake-up service with beverage and newspaper
Complimentary soft drinks, water, coffee, tea, juice, and pastries in the Executive Lounge
22 meeting rooms with audiovisual equipment, wireless internet, and translation services
Rooms
Guestrooms feature a king-size bed or two double beds, floor-to-ceiling windows with garden or city views, and a 50-inch plasma TV with US channels. Each room includes a red marble bathroom with a shower, laptop safe, and scales. Premium bedding, 24-hour room service, and free WiFi are standard. Some rooms offer executive lounge access, a sofa, and a private terrace.
Other conveniences
Ironing facilities, heating, and air conditioning
Mini-bar, tea and coffee facilities
Flat-screen TV with satellite channels
Bathrobes, slippers, and hairdryer in the bathroom
Safe deposit box and wardrobe
Carpeted floor and sitting area in select rooms
Choose Your Room
Room Rates & Availability Tracker
Transportation Tips
Transportation Options
Amenities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Golf course
Services
- Paid shuttle service
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Sun terrace
- Garden area
- Public Bath
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Bathroom telephone
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Hotel Location
Guest Reviews & Ratings
The hotel has some positives like extremely helpful staff who went above and beyond to assist us during a phone disaster. However, the rooms need a serious update as they are outdated, and the decor feels stuck in the past.
The hotel feels like being in a suite. The rooms were dated and had a weird smell, plus no window in the bedroom. The service was friendly, polite, and extremely efficient, although some found it snobbish. The location is overrun with automobiles but has been the focal point of thousands of years of evolutionary history. The price felt like a value for money.
The hotel rooms were the best part, facing the internal court and very quiet, providing a peaceful stay. However, the distance from the entrance and frequent electronic key issues were minor inconveniences.
Staying at Camino Real was a mixed experience. While the room was conveniently located on the ground floor with direct pool access, it felt old and dated, far from modern standards. The location was a bit inconvenient, requiring frequent taxis to reach popular areas but in close proximity to interesting museums. The dining options were varied but expensive, prompting me to explore outside eateries.
My stay at the hotel was a mix of positives and negatives. The location was amazing, surrounded by a rich history and with a soothing ambiance of birds singing every morning. However, the service fell short, lacking helpfulness and warmth, especially in the early hours. The dining experience was pleasant with great choices of fruits, albeit basic continental options. The rooms, while not luxurious, were indeed comfortable despite some creakiness and the absence of easy access to lower levels. Overall, a decent stay with some room for improvement.
My stay at the hotel was a bit of a mixed bag. The rooms were quite a trek from the entrance, and dealing with malfunctioning electronic keys was a hassle. On the bright side, the morning coffee service and club lounge access were convenient. However, the room itself was a bit dated and had a strange smell at times.
The hotel had access to a terrace and garden, but the rooms were noisy from outside traffic upon arrival and did not meet the expected size or standard. The service was exceptional, especially with Paul's assistance outside. The location was convenient to walk to many nice areas but was a bit bland. The dining experience was a bit of a letdown due to a limited restaurant situation. The facilities offered access to the terrace and garden.
The hotel was situated in a safe location with a rich cultural history dominating the area. Although not very pedestrian-friendly and some neighborhood eateries closed on New Year's Eve, the proximity to Chapultepec's attractions was excellent. Rooms were lacking in lighting but were quiet and corporate in design. The property had a lot of stairs to navigate, emphasizing the excellent staff. Dining options were marvelous but lacked simple breakfast choices. However, brunch came at an additional cost. Overall, the hotel had some positives, but the darkness in the rooms and the discomfort caused by the empty surroundings were a significant drawback.
The hotel offers spacious rooms with a huge bed, nice balcony, and a good-sized bathroom. Despite being in a dated and somewhat soulless wing with a helipad on the roof, the room was comfortable and had a spacious shower. The service was courteous and the Mexican restaurant served delicious food. It was a bit inconvenient having to walk a significant distance between the reception and the room. The location is perfect for exploring main attractions and top restaurants in Mexico City.
